Shangri-La Jinan

Good location friendly staff

Executive lounge could have longer hours

Friendly staff, nice location and the room is spacious.

New, spacious, excellent location, helpful staff

NA

location was perfect. right in the city center. Bed and pillows are comfortable. breakfast is good.

Breakfast is decent. Employees are friendly.

Note that the price of this hotel in Booking is excl tax. So the real cost is higher than the figure at first glance. Hence the total cost is not really worth to the service you receive

Spa treatment was amazing. Good choice of food at Cafe Spring (great coffee too!). Very helpful staff - couldn't ask for better. Having the 7-11 right there was handy too.

Room smelled of cigarette smoke (we were moved immediately after notifying reception). Limited toiletries (1x very small shampoo/conditioner/shower gel for 2 people = not enough), no bath gel/salts.

Nothing - the staff was bad and the staff was unresponsive. The pictures on booking.com had nothing to do with reality the hotel is old, the rooms are not clean, the staff can’t speak English, room service is bad, bathrooms are old and disgusting. The staff say they are going to do what you asked but they don’t actually do it. I do t recommend anyone to stay there under any circumstances it has nothing to do with a 5 star hotel in my opinion.

The worst experience in my life

Good variety foods for breakfast and clean. Location is very handy to centre and shopping mall, restaurant are nearby.

Nothing. All good.

The room is spacious, clean, bright, and well located. It feels like a home away from home. The staff is helpful and courteous. A special mention must be made of Statk Ma at the hotel's concierge.

Nil.

location is very good, center of the city. Breakfast is OK, variety of choice.

I often come to Jinan for business traveling for the past 3 years even during Covid year. been stayed in most international chained hotels in Jinan. I can say that Shangri-la experience is the worst! I noticed on my room that "DO NOT DISTURB" because I have extremely important meeting. but then during my meeting, the housekeeper called to my personal phone number and talked to me in Mandarin. I told them I was on important meeting. She can just clean the room. Dont call me!I was confused because I already notice "DO NOT DISTURB" , and WHY housekeeper can have guest personal mobile number ??? why they can just anyhow call guest during weekday working time???Worst part is when I as back to the room. The room WASN'T CLEANED !!! then why they called the guest??? why disturbing the guest?? at the end, they didnt do anything ! didnt even give the water bottle!When I informed the hotel manager , he clearly gave me "I DONT CARE, SO WHAT" attitude.I am not angry about room wasn't cleaned issue.but what I want to know is why housekeeper can anyway how call the guest on personal mobile phone? where is guest privacy?? The manager blamed the housekeeper that her English is not good. but you already should know the room guest is foreigner. and I spoke Mandarin to her.The management system here is absolutely a JOKE! (not housekeeper's fault)Seriously, there are many other better hotels in Jinan that offer service and price than here.

Amazing hotel, to go to swimming pool it was required to have a cap which no one will have and they do not provide.

Staff are brilliant and rooms are clean and comfortable.

Compared to my last visit, quality has decreased a couple of notches. Towels seemed tired and the food was well below standard, with the feeling that much was reheated, and quality/diversity worse.

Location

No one speaks English, I can’t order room service

I have not received my security deposit untill now.

This is simply the best hotel in this new central area of Jinan. Price-performance ratio was exceptional.

Nothing. A really good hotel.

The hotel and room are full with smoke

Very good

You haven’t got breakfast for the muslims

The Room was spacious

Very Poor breakfast

As expected facilities and cleanliness were great as expected, except for as stated below

Couldn't find a Pub or other nightlife entertainment at the Hotel; but not sure if applicable.

Central location